Last Updated: October 27, 2026
1. Overview
At WildPackGear, we are committed to delivering your camping equipment and outdoor gear safely, reliably, and on time. Whether you are preparing for a weekend camping trip, planning a hiking adventure, or upgrading your outdoor essentials, we strive to ensure a smooth and convenient shopping experience from checkout to delivery.
This Shipping Policy explains our order processing procedures, shipping methods, delivery estimates, shipping fees, and order tracking services. It applies to all eligible destinations listed below unless otherwise specified. This policy does not limit any mandatory rights available to you under applicable consumer law.
2. Order Confirmation and Basecamp Processing
Once your payment has been successfully authorized and verified (via iDEAL, Bancontact, or BLIK), you will receive an order confirmation email at the email address provided during checkout. This email confirms that your order has been received and accepted for processing.
Our fulfillment team will then prepare your order for shipment, including verifying product availability, checking item condition and completeness, and securely packaging your camping gear and outdoor accessories for transit.
Order Processing Time: 1–2 business days, excluding weekends and public holidays.
Please note that order processing time is separate from shipping time. During periods of high demand, promotional events, or seasonal peaks, processing may take longer than usual. We will make reasonable efforts to minimize delays and keep you informed when necessary.
3. Shipping Methods and Estimated Delivery Times
We primarily offer Standard Shipping to eligible destinations. Expedited shipping may be available in certain regions and will be displayed at checkout when applicable.
Shipping services are selected based on destination, product dimensions and weight, carrier availability, and other relevant logistics requirements. Certain oversized camping equipment or bulky outdoor products may require specialized handling or shipping arrangements.
| Shipping Method | Eligible Destinations | Processing Time | Estimated Shipping Time | Total Estimated Delivery | Shipping Fee |
|—|—|—|—|—|
| Standard Shipping | Eligible destinations listed in Section 4 | 1–2 business days | 7–14 business days | 8–16 business days | $6.99 for orders under $79.00; free for orders of $79.00 or more |
| Expedited Shipping | Selected destinations, where available | 1–2 business days | Displayed at checkout | Displayed at checkout | Calculated at checkout |
All delivery estimates are provided for reference purposes and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs procedures where applicable, weather conditions, and other circumstances beyond our control.
If expedited shipping is not available as an option during checkout, it cannot currently be offered for your selected destination or order.
4. Shipping Destinations and Address Accuracy
WildPackGear currently offers shipping to the following primary markets:
- North America: United States
- Europe: United Kingdom, European Union member states
- Other International Destinations: Selected additional countries or regions may be available depending on product eligibility and logistics arrangements.
If your destination is not listed above, please contact our customer support team before placing your order to confirm whether delivery is available.
Please ensure that your shipping address is complete and accurate, including the recipient’s name, street address, city, state or province, postal code, and contact information where required. Incorrect or incomplete address details may result in delivery delays, additional handling, or unsuccessful delivery attempts.
5. Shipping Fees, Destination Taxes, and Customs Charges
Initial Delivery Charges: Shipping fees are charged once at checkout and will not be collected again upon delivery. Return shipping charges, where applicable, are separate and are governed by our Returns & Refunds Policy.
- Standard Shipping Fees: Orders with a subtotal below $79.00 incur a flat fee of $6.99. Orders of $79.00 or more receive free Standard Shipping.
- Expedited Shipping Fees: Where available, fees are calculated and displayed at checkout.
Initial Delivery Taxes & Duties: For eligible destinations, WildPackGear will bear applicable import duties, customs clearance fees, value-added taxes (VAT), and other destination-related charges associated with the initial shipment. Customers will not be required to pay these charges separately upon delivery. If you are contacted by a carrier or customs authority regarding additional payment, please contact our customer support team before making any payment so that we can review the matter.
Return-Related Tax and Fee Adjustments: This initial-tax coverage applies to the outbound shipment only. For returns, the treatment of original outbound shipping fees, import duties, VAT, and customs charges is strictly governed by our Returns & Refunds Policy. Where a return is not due to WildPackGear’s error and applicable law permits, non-recoverable amounts actually incurred by WildPackGear—including original outbound shipping costs and non-refundable import taxes or customs clearance fees—may be deducted from the refund. Where a return is due to WildPackGear’s error, such amounts will not be deducted.
6. Delivery Restrictions and Remote Areas
Some shipping carriers may have restrictions on deliveries to PO Boxes, military addresses, remote locations, or areas with limited transportation access. If your order contains bulky camping equipment or oversized outdoor gear, additional delivery restrictions may apply.
If the selected shipping service cannot deliver to your address, we will contact you to arrange a suitable alternative where possible. If an alternative delivery arrangement cannot be made, we may need to cancel the affected order and arrange an appropriate refund. To help avoid delays, we recommend providing a physical street address whenever possible.
7. Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and any available tracking instructions. Please allow up to 72 hours after receiving your shipping confirmation for tracking information to appear or update in the carrier’s system.
You can use the tracking link provided in your shipping email or visit the Track Order section of our website, if available, to check your shipment’s progress. If your tracking information has not updated within 72 hours, or if your shipment appears to be delayed or stuck in transit, please contact our customer support team.
8. Shipping Delays and Delivery Exceptions
We make every reasonable effort to ship orders promptly and meet the estimated delivery times provided at checkout. However, some circumstances may affect transportation schedules and delivery dates, including but not limited to:
- Severe Weather: Storms, heavy rain, snow, flooding, earthquakes, and other extreme weather events.
- Seasonal Demand: Increased shipping volumes during holidays, promotional campaigns, and peak outdoor activity seasons.
- Carrier and Logistics Disruptions: Transportation capacity limitations, labor disputes, operational interruptions, and changes to carrier schedules.
- Customs and Regulatory Procedures: Additional inspections or administrative requirements.
- Remote Delivery Locations: Longer transit times for destinations with limited transportation services.
If a significant delay affects your shipment and relevant information is available to us, we will make reasonable efforts to notify you and provide assistance.
Estimated delivery times are provided for reference and are not guaranteed delivery dates. A delivery delay does not automatically entitle you to a refund. If your shipment is significantly delayed, we will, where information is available, open a carrier inquiry and keep you informed. If the carrier confirms that the parcel is lost or cannot be delivered, we will arrange a replacement or refund in accordance with our Returns & Refunds Policy. We recommend placing your order well in advance if you need your camping equipment for a specific trip, holiday, or outdoor event.
9. Incorrect, Missing, or Damaged Shipments
Please inspect your order upon delivery and contact us as soon as reasonably possible if you receive the wrong item, discover missing products, or find that your camping equipment has been damaged during transit.
When contacting our support team, please provide your order number, a description of the issue, and clear photographs of the affected products and packaging where applicable. We will review the information and work with you to determine an appropriate resolution in accordance with our applicable policies. For the fastest assistance, please retain the original packaging and shipping materials until the issue has been reviewed.
10. Changes to Shipping Addresses and Orders
If you need to update your shipping address or modify your order, please contact us as soon as possible after placing your order. We will make reasonable efforts to accommodate your request before the order enters the shipping process. However, once an order has been processed, packed, or handed over to the carrier, we may be unable to change the shipping address, modify the order, or stop the shipment.
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
11. Contact Us
If you have questions about this Shipping Policy, need assistance with delivery arrangements, or would like an update on your order, please contact our customer support team.
True Wildlands Pro CampingGear LLC
Address: 167 W 3rd St, Forest, MS 39074 USA
TEL: +1 601-792-3478
Email: [email protected] (Available Monday–Friday, 08:00–17:00 UTC -6)
Registration Number: 1524209